Frequently Asked Questions
Everything you need to know about shopping with SAYE
What are your shipping times and costs?
We offer standard and expedited shipping worldwide. Standard shipping typically takes 3-7 business days depending on your location, while costs are calculated at checkout based on the weight of your order.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unused condition with all tags attached. Please visit our Returns Portal to start your request.
Which payment methods do you accept?
SAYE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products sustainably sourced?
Quality and ethics are at our core. We partner with vetted manufacturers to ensure high-quality materials and fair labor practices across our entire product range.
What should I do if I receive a damaged item?
We apologize for any inconvenience. If your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a free replacement.